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Terms of Service
When we say ”company”, “we”, “our”, “us”, ”service” or ”services” in this document, we are referring to Bernard, operated by Combo Tech ltd.
When you use Bernard, now or in the future, you are agreeing to the latest Terms of Service. That’s true for any of our existing and future products and all features that we add to our service over time. There may be times where we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability.
If you do not agree to these Terms of Service, do not use this service. Violation of any of the terms below may result in the termination of your account.
You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for any activity that occurs under your account (even by others who have their own logins under your account).
You may not use our service for any illegal purpose or to violate any laws in your jurisdiction.
You must provide a valid email address in order to complete the signup process.
You must be a human. Accounts registered by bots or other automated methods are not permitted.
Payments, refunds, upgrading and downgrading terms
The service is billed in advance on a recurring and periodic basis.
At the end of each billing cycle, your subscription will automatically renew under the same conditions unless you cancel it or Combo Tech Ltd cancels it. You may cancel your subscription renewal through your online account management page or by contacting our customer support team at email@example.com.
The subscription includes a set amount of links monitored per month, which must be used during the applicable term, and any unused amount at the end of the period is forfeited. If the usage of monitored links exceeds the set amount, we will calculate and bill you for the exceeded amount on a monthly basis shortly after the close of the monthly billing period in which the overage occurred. Any overage is billed at the unit price listed in your subscription plan.
You can upgrade or downgrade in plan level at any time within your account settings. However, downgrading your plan may cause the loss of features or capacity of your account. We do not accept any liability for such loss.
Our payment processor conducts payments, provides customer service inquiries, and handles returns. All fees include all taxes, levies, or duties imposed by taxing authorities. Our payment processor will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities.
You may request a full refund of any fee paid within the first seven days of account creation. See our Refund Policy for details.
Cancellation and termination
You are solely responsible for properly canceling your account. You may cancel your subscription renewal either through your online account management page or by contacting us at firstname.lastname@example.org.
If you cancel the service before the end of your current paid up period, your cancellation will take effect at the end of the current billing cycle, and you will not be charged again. All of your data will be inaccessible from the service after the time you paid for expires. Within 60 days of that, all data will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
We reserve the right to suspend or terminate your account and refuse any and all current or future use of the service for any reason at any time. Such termination of the service will result in the deactivation or deletion of your account or your access to your website reports. Combo Tech ltd reserves the right to refuse service to anyone for any reason at any time.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any service customer, company employee or officer may result in immediate account termination.
Modifications to the service and prices
We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the service with or without notice.
Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on the affected services themselves.
Combo Tech ltd shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Content ownership and intellectual property
You are solely responsible for any content and other material that you submit, publish, transmit, email, or display on, through, or with the service.
We claim no intellectual property rights over the material you provide to the service. All site data remains yours.
You may provide us with feedback, suggestions, and ideas about the service. You agree that we own all rights to use and incorporate the feedback you provide in any way, including in future enhancements and modifications to the service, without payment or attribution to you.
The service is protected by copyright, trademark, and other laws of both England and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Combo Tech ltd.
You expressly understand and agree that Combo Tech ltd shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
This agreement shall be governed by the laws of England, and the courts of England shall have exclusive jurisdiction to hear and determine all issues that may arise under or in relation to this agreement.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
Last updated: 23 April 2023